Dear TripAdvisor Member,
Thank you for sharing your wonderful feedback on TripAdvisor.
We are glad to know that your overall experience was satisfactory in general.
On the other hand, we regret the delay that you experienced while checking in to our hotel due to the high volume of guests checking in at the same time and do apologize for the inconvenience you faced. Your comment was highlighted and addressed accordingly.
Also, we would like to kindly inform you that the prices we offer for our Food and Beverage items are competitive and in line with the other 5-star hotels in the city. Nonetheless, your comment is noted and will be considered in case of any rate related adjustments. Alternatively, we offer an a la carte menu in our Kamoon restaurant.
Once again, thank you for your feedback. It would always be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could always provide you with the highest level of service that you truly deserve.