Dear TripAdvisor Member,

Thank you for your heartwarming review of the Khalidiya Palace Rayhaan by Rotana.

It delights us to know that we were able to meet your expectations and provide you a wonderful stay with us.

Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a toilet hose due to the rooms’ layout. Therefore, we would like to ask for your understanding in this regard. Nevertheless, our rooms are equipped with bidet in the bathroom.

Once more thank you for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.

Yours sincerely,


Eleni Tsolakou
General Manager

Dear TripAdvisor Member,

Thank you for staying with us and sharing your feedback on TripAdvisor.

We appreciate your positive comments highlighting our excellent service, location, and cleanliness. We are glad we were able to make your stay with us a memorable experience.

Once again, thank you for your feedback and highly recommending us to the other travelers. It will be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


Eleni Tsolakou
General Manager

Dear TripAdvisor member,

Thank you very much for your encouraging comments regarding your experience at Khalidiya Palace Rayhaan by Rotana.

We are delighted to know that you were very satisfied with our facilities and services. Your compliment on our colleagues' excellent hospitality and customer service has been passed on to the team.

Once again, thank you for your feedback and highly recommending us to the other travelers. It would be our pleasure welcoming you back with us.

Yours sincerely,


Eleni Tsolakou
General Manager