Dear TripAdvisor Member,

Thank you for your heartwarming review of Khalidiya Palace Rayhaan by Rotana.

We are delighted to read that you had an enjoyable stay with us and were impressed with our room’s view and cleanliness, and hotel’s facilities.

Your constructive comment about the access to the Beach Club for our hotel guests has been noted.

We can't wait to welcome you back in the hotel soon.

Yours sincerely,


Eleni Tsolakou
General Manager

Dear TripAdvisor Member,

Thank you for staying with us and sharing your feedback on this platform.

We regret to know that you were not fully satisfied with your stay with us. We would appreciate if you can elaborate further on your feedback by e-mailing us in order for us to check and improve this area.

It is our desire to maintain and enhance our guests’ satisfaction and your additional comments would be most helpful in this regard.

Once again, thank you for your time and we look forward to hearing back from you at your earliest convenience.

Yours sincerely,


Eleni Tsolakou
General Manager

Dear TripAdvisor Member,

Thank you for your heartwarming review of the Khalidiya Palace Rayhaan by Rotana.

It delights us to know that we were able to meet your expectations and provide you a wonderful stay with us.

Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a toilet hose due to the rooms’ layout. Therefore, we would like to ask for your understanding in this regard. Nevertheless, our rooms are equipped with bidet in the bathroom.

Once more thank you for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.

Yours sincerely,


Eleni Tsolakou
General Manager