Dear TripAdvisor Member,
Thank you for your recent stay at Khalidiya Palace Rayhaan by Rotana.
We appreciate your high rating and glad that you were generally satisfied with our services and facilities.
Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a toilet hose due to the rooms’ layout. Nevertheless, our rooms are equipped with bidet in the bathroom.
We would like to ask for your understanding regarding your dining experience. As Horizon is the hotel’s main restaurant, it is inevitable that the restaurant can get busy at times, particularly when the hotel is running high occupancy. Furthermore, please be assured that our menu selection is based on comprehensive market research amongst other 5-star hotels in the city.
Once again, thank you for your feedback and we look forward to welcoming you back in the hotel soon, assuring you of our personalized service and best attention at all times.