يجب ان يكون هناك سياسة واضحة للفندق في عملية الحجز و الدفع و مراقبة جيدا لتجنب مشاكل و النصب من الموظفين في الفندق و ايضا يجب وضع شطافات في الحمامات و توضيح المرافق للمستهلكين في الفندق قبل الدخول الى الفندق . و يجب وجود رقم للشاكوي و للتواصل مع ادارة الفندق
Dear TripAdvisor Member,
Thank you for taking the time to comment on our facilities and services by posting your review on TripAdvisor.
It is with regret to know that you were not satisfied with your stay with us.
Please be informed that our official check-in time is at 2:00pm. Since you came at 3:00am on Dec. 3, you were advised that a 1-night stay for the night before (Dec. 2) will be charged which is as per our policy. Moreover, we normally close our system at 3:00am, hence a manual registration card was issued during your check-in.
At Khalidiya Palace Rayhaan by Rotana, we operate with great integrity, and have comprehensive practices and procedures in place to safeguard our guests and team members. Therefore, we would like to assure you that it was not our colleagues’ intention to offend you, nevertheless we have briefed our team to ensure that details of the charges is specified in the manual registration.
Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a hose in the toilet due to the room’s layout. Nevertheless, our rooms are equipped with bidets in the bathroom.
Once again, thank you for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.
Yours sincerely,
Eleni Tsolakou
General Manager
المكان جميع جدا نظيف موقع هادئ جدا الاحواض للصغار والكبار راقيه والبحر نظام امن والمطاعم جيده والكافيه منتجع متكامل مميز بالخدمة و موقعه ممتاز للانطلاقه في ابوظبي وخدمة الموظفين جميعا بلا استثناء راقيه جدا
Dear Trip Advisor member,
There is nothing that warms our heart more than a guest who truly appreciate our efforts. Thank you very much for your wonderful feedback following your stay with us.
We are happy to read that you had an enjoyable stay with us, and liked our service and facilities.
It will be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
كما أشرت في عنوان التعليق عدم وجود شطاف ماء في الحمام كان مزعجا جدا. أما الفطور فكان دون التوقعات خاصة بالمقارنة مع أبو ظبي بيتش روتانا حيث كان الفطور هناك مميزا جدا أما هنا فكان الفطور أقا من عادي و يفتقر للتنوع و الطاولات قريبة من بعضها بطريقة غير مريحة و الطابور على مدخل المطعم طويل بلا داعي. فيما عدا ذلك كان كل شيء رائعا و المسبح جميل جدا.
Dear TripAdvisor Member,
Thank you for your recent stay at Khalidiya Palace Rayhaan by Rotana.
We appreciate your high rating and glad that you were generally satisfied with our services and facilities.
Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a toilet hose due to the rooms’ layout. Nevertheless, our rooms are equipped with bidet in the bathroom.
We would like to ask for your understanding regarding your dining experience. As Horizon is the hotel’s main restaurant, it is inevitable that the restaurant can get busy at times, particularly when the hotel is running high occupancy. Furthermore, please be assured that our menu selection is based on comprehensive market research amongst other 5-star hotels in the city.
Once again, thank you for your feedback and we look forward to welcoming you back in the hotel soon, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
الفندق جيد و موفع ممتاز وإطلالته مميزة .. الغرفة واسعة , وخدمة الغرف جيدة جدا , الأ فطار ليس بالمستوى المطلوب و لا يمكن مقارنته بالقيمة و درجة الغرفة.. القيمة كانت جيدة بالنسبة لأيام الاجازة وعيد التحاد .. لكنها مرتفعة بالنسبة للأيام العادية .......
Dear TripAdvisor Member,
We appreciate the time you have taken in sharing with us your experience.
Your positive comments about our location, room and room service are truly appreciated. We are glad that you were satisfied with your stay with us.
With regard to your comment about the breakfast, please be informed that our selection is based on comprehensive market research amongst other 5-star hotels in the city. Therefore, we would appreciate if you can elaborate further on your feedback in order for us to check and address it to our chef.
It will be our pleasure welcoming your back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
منظر جميل على قصر الامارات و البحر. و غرفة نظيفة تحتوي سريرين اضافيين . و المرافق ممتازة. لم ناكل بالفندق لنقيم الطعام.
الشاطئ جميل و لكن صغير . و لون الماء داكن
ينقصه ادوات سباحة للاطفال. و يجب ان تمر بالوبي للدخول من الغرف الى المسبح
Dear TripAdvisor Member,
Thank you for your heartwarming review of Khalidiya Palace Rayhaan by Rotana.
We are delighted to read that you had an enjoyable stay with us and were impressed with our room’s view and cleanliness, and hotel’s facilities.
Your constructive comment about the access to the Beach Club for our hotel guests has been noted.
We can't wait to welcome you back in the hotel soon.
Yours sincerely,
Eleni Tsolakou
General Manager
