يرجى تغيير معاطف الحمام لكونها رديئة وليست جيدة وقديمة وتغيير فرش الأسرة وتغيير الاثاث لكونه اصبح قديماً نظراً لأنني اسكن في المكان منذ ثلاث سنوات ، كما يرجى مراعاة الخصوصية للمؤجرين في الفندق وعدم دمج الضيوف والأطفال والعوائل معهم الامر الذي يسبب ازعاجاً شديداً
Dear TripAdvisor Member,
Thank you for staying with us and sharing your feedback on this platform.
We regret to know that you were not fully satisfied with your stay with us.
With regard to your room experience, please be assured that we are constantly performing preventive maintenance in the rooms to ensure we provide the highest quality of facilities to our valued guests. Nevertheless, your comment has been addressed for corrective action.
Due to limited room type particularly during high occupancy, it is enviable for us not to allocate guests adjacent to your room. Therefore, we would like to ask for your understanding in this regard. Nevertheless, your comment has been taken into consideration and rest assured that we always do our best to ensure our guests’ comfortable stay.
Once again, thank you for your feedback and we look forward to welcoming you back in the hotel soon, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
يملك هذا الفندق ابتسامة رائعه لدى جميع الموظفين ..من موظف الاستقبال الى موظف الفاليه باركينج...الترحيب رهيب والنظافه والترتيب .. انصح بزيارته مره اخر ى...اشكر موظف الاستقبال والموظف احمد السعيد جدا...
Dear TripAdvisor Member,
Thank you for staying with us and sharing your feedback on this platform.
We are delighted to know that we met your expectations and thank you for your compliment on our colleagues’ hospitality and customer service. Rest assured that your feedback has been passed on to the team, particularly to Ahmed.
We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
يجب ان يكون هناك سياسة واضحة للفندق في عملية الحجز و الدفع و مراقبة جيدا لتجنب مشاكل و النصب من الموظفين في الفندق و ايضا يجب وضع شطافات في الحمامات و توضيح المرافق للمستهلكين في الفندق قبل الدخول الى الفندق . و يجب وجود رقم للشاكوي و للتواصل مع ادارة الفندق
Dear TripAdvisor Member,
Thank you for taking the time to comment on our facilities and services by posting your review on TripAdvisor.
It is with regret to know that you were not satisfied with your stay with us.
Please be informed that our official check-in time is at 2:00pm. Since you came at 3:00am on Dec. 3, you were advised that a 1-night stay for the night before (Dec. 2) will be charged which is as per our policy. Moreover, we normally close our system at 3:00am, hence a manual registration card was issued during your check-in.
At Khalidiya Palace Rayhaan by Rotana, we operate with great integrity, and have comprehensive practices and procedures in place to safeguard our guests and team members. Therefore, we would like to assure you that it was not our colleagues’ intention to offend you, nevertheless we have briefed our team to ensure that details of the charges is specified in the manual registration.
Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a hose in the toilet due to the room’s layout. Nevertheless, our rooms are equipped with bidets in the bathroom.
Once again, thank you for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.
Yours sincerely,
Eleni Tsolakou
General Manager
المكان جميع جدا نظيف موقع هادئ جدا الاحواض للصغار والكبار راقيه والبحر نظام امن والمطاعم جيده والكافيه منتجع متكامل مميز بالخدمة و موقعه ممتاز للانطلاقه في ابوظبي وخدمة الموظفين جميعا بلا استثناء راقيه جدا
Dear Trip Advisor member,
There is nothing that warms our heart more than a guest who truly appreciate our efforts. Thank you very much for your wonderful feedback following your stay with us.
We are happy to read that you had an enjoyable stay with us, and liked our service and facilities.
It will be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
كما أشرت في عنوان التعليق عدم وجود شطاف ماء في الحمام كان مزعجا جدا. أما الفطور فكان دون التوقعات خاصة بالمقارنة مع أبو ظبي بيتش روتانا حيث كان الفطور هناك مميزا جدا أما هنا فكان الفطور أقا من عادي و يفتقر للتنوع و الطاولات قريبة من بعضها بطريقة غير مريحة و الطابور على مدخل المطعم طويل بلا داعي. فيما عدا ذلك كان كل شيء رائعا و المسبح جميل جدا.
Dear TripAdvisor Member,
Thank you for your recent stay at Khalidiya Palace Rayhaan by Rotana.
We appreciate your high rating and glad that you were generally satisfied with our services and facilities.
Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a toilet hose due to the rooms’ layout. Nevertheless, our rooms are equipped with bidet in the bathroom.
We would like to ask for your understanding regarding your dining experience. As Horizon is the hotel’s main restaurant, it is inevitable that the restaurant can get busy at times, particularly when the hotel is running high occupancy. Furthermore, please be assured that our menu selection is based on comprehensive market research amongst other 5-star hotels in the city.
Once again, thank you for your feedback and we look forward to welcoming you back in the hotel soon, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
