تعليقي على عدم وجود شطاف في الحمام وهذا لم يشعرني بارتياح ابدا.. كنت في اكثر الاوقات اطر الي النزل الي الحمامات في الاسفل لاستعمال الشطاف. في اليوم الثاني سالت موظفة الاستقبال عن هذا الموضوع واخبرتني بان هذه الغرف ليس فيها هذه الخدمه فقط في ( غرف بريميير)
تعجبت لهذا الموضوع ما الفرق يجب ان تتوفر بجميع الغرف لتقديم خدمه افضل.. ارجو النظر في الموضوع لانني احببت المكان عدا ما حصل لي بخصوص هذا الموضوع...شكراالمزيد
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موقع الفندق رائع والخدمات المقدمة ممتازة مقابل القيمة المدفوعة وكذلك سهولة الوصول للمرافق
الموظفون وديدين جظا تنعم بالترحاب والابنسامات من ساعة الوصول حتى المغادرة
الطعام في الفندق جيد جدا الافطار في مطعم هورايزون
Dear TripAdvisor Member,
Thank you for choosing to stay at Khalidiya Palace Rayhaan by Rotana.
We appreciate your compliments on our location, service, facilities, colleagues’ hospitality and customer service, and food. We are truly glad that you had a memorable stay with us.
We look forward to your return visit to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
احذروا الحجز عن طريق موقع رحلاتي
الموقع مميز - الطاقم ممتاز - مرنين في اوقات الدخول والخروج مما يكسبهم عملاء اضافيين
انصح بالاعلان عن اسماء المطاعم التي تقدم الوجبات وفئاتها
الالتزام ب 200 حرف يعتبر كثير
Dear TripAdvisor Member,
We are pleased to read your wonderful comments regarding your recent stay with us and would like to thank you for sharing these on this website.
Your positive comments about our location, and colleagues’ hospitality and customer service are truly appreciated. We are glad to know we exceeded your expectations.
On the other hand, we regret to hear about your dissatisfaction with the 3rd party site you have booked with. For future stays with us, we recommend you to book directly with us through the Official Rotana website or by contacting our reservations team at 02-6570135.
Once again, we appreciate your valuable comments and look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
يرجى تغيير معاطف الحمام لكونها رديئة وليست جيدة وقديمة وتغيير فرش الأسرة وتغيير الاثاث لكونه اصبح قديماً نظراً لأنني اسكن في المكان منذ ثلاث سنوات ، كما يرجى مراعاة الخصوصية للمؤجرين في الفندق وعدم دمج الضيوف والأطفال والعوائل معهم الامر الذي يسبب ازعاجاً شديداً
Dear TripAdvisor Member,
Thank you for staying with us and sharing your feedback on this platform.
We regret to know that you were not fully satisfied with your stay with us.
With regard to your room experience, please be assured that we are constantly performing preventive maintenance in the rooms to ensure we provide the highest quality of facilities to our valued guests. Nevertheless, your comment has been addressed for corrective action.
Due to limited room type particularly during high occupancy, it is enviable for us not to allocate guests adjacent to your room. Therefore, we would like to ask for your understanding in this regard. Nevertheless, your comment has been taken into consideration and rest assured that we always do our best to ensure our guests’ comfortable stay.
Once again, thank you for your feedback and we look forward to welcoming you back in the hotel soon, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
يملك هذا الفندق ابتسامة رائعه لدى جميع الموظفين ..من موظف الاستقبال الى موظف الفاليه باركينج...الترحيب رهيب والنظافه والترتيب .. انصح بزيارته مره اخر ى...اشكر موظف الاستقبال والموظف احمد السعيد جدا...
Dear TripAdvisor Member,
Thank you for staying with us and sharing your feedback on this platform.
We are delighted to know that we met your expectations and thank you for your compliment on our colleagues’ hospitality and customer service. Rest assured that your feedback has been passed on to the team, particularly to Ahmed.
We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
يجب ان يكون هناك سياسة واضحة للفندق في عملية الحجز و الدفع و مراقبة جيدا لتجنب مشاكل و النصب من الموظفين في الفندق و ايضا يجب وضع شطافات في الحمامات و توضيح المرافق للمستهلكين في الفندق قبل الدخول الى الفندق . و يجب وجود رقم للشاكوي و للتواصل مع ادارة الفندق
Dear TripAdvisor Member,
Thank you for taking the time to comment on our facilities and services by posting your review on TripAdvisor.
It is with regret to know that you were not satisfied with your stay with us.
Please be informed that our official check-in time is at 2:00pm. Since you came at 3:00am on Dec. 3, you were advised that a 1-night stay for the night before (Dec. 2) will be charged which is as per our policy. Moreover, we normally close our system at 3:00am, hence a manual registration card was issued during your check-in.
At Khalidiya Palace Rayhaan by Rotana, we operate with great integrity, and have comprehensive practices and procedures in place to safeguard our guests and team members. Therefore, we would like to assure you that it was not our colleagues’ intention to offend you, nevertheless we have briefed our team to ensure that details of the charges is specified in the manual registration.
Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a hose in the toilet due to the room’s layout. Nevertheless, our rooms are equipped with bidets in the bathroom.
Once again, thank you for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.
Yours sincerely,
Eleni Tsolakou
General Manager
