مكان ممتاز للاقامة العائلية و مكان يشعرك بالمودة و الفخامة في نفس الوقت من حيث المرافق و الخدمة و احترافية فريق العمل
ينقصها وجود شطاف اسلامي داخل حمام عرفة الاقامة....
مستوي الخدمة و روعة المكان يشفعان لارتفاع السعرالمزيد
Jumeirah
Expedia.com
Expedia.com
Expedia.com
Expedia.com
Hotels.com
Curio by Hilton
Booking.com
Hotels.com
Vio.com
تعليقي على عدم وجود شطاف في الحمام وهذا لم يشعرني بارتياح ابدا.. كنت في اكثر الاوقات اطر الي النزل الي الحمامات في الاسفل لاستعمال الشطاف. في اليوم الثاني سالت موظفة الاستقبال عن هذا الموضوع واخبرتني بان هذه الغرف ليس فيها هذه الخدمه فقط في ( غرف بريميير)
تعجبت لهذا الموضوع ما الفرق يجب ان تتوفر بجميع الغرف لتقديم خدمه افضل.. ارجو النظر في الموضوع لانني احببت المكان عدا ما حصل لي بخصوص هذا الموضوع...شكرا
Dear TripAdvisor member,
Thank you for staying at Khalidiya Palace Rayhaan by Rotana and sharing with us your recent experience.
We are glad that your overall stay with us was satisfactory in general.
Regarding the lack of toilet hose in the bathroom, we would like to kindly inform you that all our room categories except for Premium Rooms do not have a toilet hose due to the rooms’ layout, therefore we would like to ask for your understanding in this regard. However, our rooms are equipped with bidet in the bathroom.
Once more, thank you for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
موقع الفندق رائع والخدمات المقدمة ممتازة مقابل القيمة المدفوعة وكذلك سهولة الوصول للمرافق
الموظفون وديدين جظا تنعم بالترحاب والابنسامات من ساعة الوصول حتى المغادرة
الطعام في الفندق جيد جدا الافطار في مطعم هورايزون
Dear TripAdvisor Member,
Thank you for choosing to stay at Khalidiya Palace Rayhaan by Rotana.
We appreciate your compliments on our location, service, facilities, colleagues’ hospitality and customer service, and food. We are truly glad that you had a memorable stay with us.
We look forward to your return visit to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
احذروا الحجز عن طريق موقع رحلاتي
الموقع مميز - الطاقم ممتاز - مرنين في اوقات الدخول والخروج مما يكسبهم عملاء اضافيين
انصح بالاعلان عن اسماء المطاعم التي تقدم الوجبات وفئاتها
الالتزام ب 200 حرف يعتبر كثير
Dear TripAdvisor Member,
We are pleased to read your wonderful comments regarding your recent stay with us and would like to thank you for sharing these on this website.
Your positive comments about our location, and colleagues’ hospitality and customer service are truly appreciated. We are glad to know we exceeded your expectations.
On the other hand, we regret to hear about your dissatisfaction with the 3rd party site you have booked with. For future stays with us, we recommend you to book directly with us through the Official Rotana website or by contacting our reservations team at 02-6570135.
Once again, we appreciate your valuable comments and look forward to welcoming you back to Khalidiya Palace Rayhaan, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
يرجى تغيير معاطف الحمام لكونها رديئة وليست جيدة وقديمة وتغيير فرش الأسرة وتغيير الاثاث لكونه اصبح قديماً نظراً لأنني اسكن في المكان منذ ثلاث سنوات ، كما يرجى مراعاة الخصوصية للمؤجرين في الفندق وعدم دمج الضيوف والأطفال والعوائل معهم الامر الذي يسبب ازعاجاً شديداً
Dear TripAdvisor Member,
Thank you for staying with us and sharing your feedback on this platform.
We regret to know that you were not fully satisfied with your stay with us.
With regard to your room experience, please be assured that we are constantly performing preventive maintenance in the rooms to ensure we provide the highest quality of facilities to our valued guests. Nevertheless, your comment has been addressed for corrective action.
Due to limited room type particularly during high occupancy, it is enviable for us not to allocate guests adjacent to your room. Therefore, we would like to ask for your understanding in this regard. Nevertheless, your comment has been taken into consideration and rest assured that we always do our best to ensure our guests’ comfortable stay.
Once again, thank you for your feedback and we look forward to welcoming you back in the hotel soon, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
يملك هذا الفندق ابتسامة رائعه لدى جميع الموظفين ..من موظف الاستقبال الى موظف الفاليه باركينج...الترحيب رهيب والنظافه والترتيب .. انصح بزيارته مره اخر ى...اشكر موظف الاستقبال والموظف احمد السعيد جدا...
Dear TripAdvisor Member,
Thank you for staying with us and sharing your feedback on this platform.
We are delighted to know that we met your expectations and thank you for your compliment on our colleagues’ hospitality and customer service. Rest assured that your feedback has been passed on to the team, particularly to Ahmed.
We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
