كانت تجربه جيده ولو كنت حزور ابوظبي مره ثانيه اكيد راح اسكن عندكم كل شيء كان مرتب وجميل ونظيف بالاخص الحمام كان حمام ممتازالمشكله الوحيده كانت مشكله الازعاج من المعدات التي تشتغل امام الفندقكان هناك ازعاج من الغرفه التي فوق غرفتيالمطعم جميل جدا و رائع و لكن السعر مرتفع قليلا
Dear TripAdvisor Member,
Thank you for taking the time to review our hotel. We endeavour to provide the best services to our guests so your feedback goes a long way in ensuring we maintain a constant high standard of service.
It is with pleasure to know that you had a wonderful holiday with us and we exceeded your expectations. We appreciate your positive comments about the cleanliness of the facility, and restaurants.
On the other hand, we would like to apologize for the noise disturbance you encountered caused by the ongoing preparation of the beach next to the hotel which is beyond our control and from the upper room. However, please be assured that we always do our best to ensure our guests’ restful stay.
Moreover, allow us to highlight that prices we offer for our food and beverages items are competitive and in line with other 5-star hotels in the city. Nonetheless, your comment is noted and will be considered in case of any rate related adjustments.
Thank you once again for taking the time to review our hotel, and more importantly, for choosing Khalidiya Palace Rayhaan by Rotana for your stay in Abu Dhabi. We look forward to welcoming you back for another memorable stay with us.
Yours sincerely,
Eleni Tsolakou
General Manager
مكاني وبيتي الثاني حيث انهم يتميزون بالخدمة الممتازه و احترامهم للنزيل و يسعون دائما لإرضائه بكل ما يمكنهم.الافطار ممتاز و البوفيه متميز من جميع النواحي.خدمة الغرف سريعة و جودة الأكل عاليه.كما لا ننسى مكانه المتميز.
Dear TripAdvisor Member,
Thank you for your uplifting review and it was our pleasure having you back with us.
We are indeed proud of the quality service that we offer our valued guests such as yourself and we are therefore pleased that we have once more exceeded your expectations. We appreciate your compliments on our service and food. Rest assured that this has been shared with the whole team and this will surely encourage us to continually strive for excellence.
We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, your home away from home.
Yours sincerely,
Eleni Tsolakou
General Manager
لاول مرة اسكن هنا ولعلي اكرر التجربة الموقع جيد والخدمة كذلك ولكن لا يوجد مرونه من موظف الاستقبال عند طلب تاخير طلب المغادرة ساعة واحدة فقط واضطررنا للتواصل مع مدير الفندق لاجل ذلك وكان الامر لا يستحق كل ذلك العناء
Dear TripAdvisor Member,
Thank you for taking the time to write a positive feedback about your recent stay at Khalidiya Palace Rayhaan by Rotana.
It was our pleasure having you back with us and we are delighted to know that you had a wonderful experience. Your positive comments about our location and service are truly appreciated.
On the other hand, we would like to ask for your understanding if our colleague was not able to initially confirm your late check-out request as the hotel was running high occupancy during this period. However in our aim to meet your satisfaction, we did our best to accommodate your request and extend your check-out time until 1:00pm.
We look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Eleni Tsolakou
General Manager
الفندق نظيف والموظفون ودودون والمطعم جيد جدا ومطقة استقبال الفندق جيدة جدا وحمام السباحة كبير ويتسع لعدد كبير من الافراد وكذلك منطقة العاب الاطفال رائعةلقد قضينا وقت ممتع ونتمني ان نكرر التجربة مرة اخرى
Dear TripAdvisor Member,
Thank you for your review of Khalidiya Palace Rayhaan by Rotana following your recent stay with us.
It is with delight to know that you had a wonderful experience and thank you for emphasizing our excellent colleagues’ hospitality and customer service, cleanliness, and recreation facilities. Your compliments will surely encourage us to keep exceeding our guests’ expectations at all times.
We look forward to welcoming you again in the hotel soon, trusting that we could provide you with the excellent service that you truly deserve.
Yours sincerely,
Eleni Tsolakou
General Manager
تم أضافه سرير للغرفة بدون رسوم و كانت اجازه سريعة استمتعنا بمرافق الفندق ، مع حدوث مشكلة في الخروج من الفندق و جاري حلها مع إدارة الفندق ، فيما عدا ذلك كل شيء سار بصورة جيده و ممتعه ، المنظر من الغرفة كان فوق الوصف
Dear TripAdvisor Member,
Thank you for staying with us and sharing your feedback on this platform.
As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, we regret to know that you were not fully satisfied with your stay with us, due to the billing issue you encountered. Please accept our sincere apologies for the inconvenience you have had and rest assured that your feedback has been highlighted to the team to ensure that such inconvenience will not happen again.
On a positive note, we are glad that you liked our room’s view.
Thank you once again for your feedback and despite the above we sincerely hope to get the opportunity of welcoming you back to Khalidiya Palace Rayhaan by Rotana. Please do not hesitate to contact me if I could be of further assistance during your future visits.
Yours sincerely,
Eleni Tsolakou
General Manager
