جميل واستقبال جميل من طاقم الفتدق
واخص بالشكر موظف خدمة الغرف mesele
مشكلة الفندق الوحيدة بعض الغرف لايوجد شطاف لكن تم حل الموضوع من قبل mesele وتركيب شطاف للغرفة
اشكر جميع العاملين بالفندق كانت تجربة جميلة
المزيد
Booking.com
Booking.comBooking.comBooking.com
Hotels.com
Hotels.comBooking.comBooking.com
Hotels.com
Fairmont
كانت إقامة جيدة جدا بالإضافة الى تعاون طاقم العمل بالفندق بشكل احترافي وتنوع قائمة الطعام في العشاء والإفطار اضافة الى ذلك قربه من بعض الأماكن السياحية في ابوظبي. سوف أعود إليه في الزيارات القادمة....
Dear TripAdvisor Member,
Thank you for making time to share with us your recent experience.
We are glad that overall you enjoyed your stay with us and thank you for your positive comments about our excellent colleagues’ hospitality and customer service, food, and location.
Once again, thank you for your feedback and we look forward to welcoming you back to the Khalidiya Palace Rayhaan by Rotana soon.
Yours sincerely,
Chadi Nicolas
General Manager
اخص بالشكر الموظف الذي اتم اجراءات التسجيل والإقامة وشكرا جزيلا لجميع موظفي الفندق ،الإفطار أكثر من رائع، اللولبي جميل جدا جدا ومريح للاعصاب ويدعو للاستجمام، حمام السباحة جميل وواسع ومشروبات طازجة تقدم، مطعم كمون يمتاز جو شاعري وجميل ويقدم طعام طازج وطعمه جميل جدا وفوق منتهى الوصف،إجمالا تجربة وإقامة أكثر من ممتازة
Dear TripAdvisor Member,
Thank you for sharing your review about your stay at Khalidiya Palace Rayhaan by Rotana on TripAdvisor.
It warms our heart to know that we were able to provide you a wonderful stay with us. At Khalidiya Palace Rayhaan by Rotana, we always do our utmost in providing the best service and facilities to our valued guests. Rest assured that your flattering comments have been passed on to the team.
We look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Chadi Nicolas
General Manager
يتمتع فندق خالدية بالاس ريحان من روتانا بموقع مميز وقريب من قصر الامارات والمارينا مول ويوجد بجانبه سوبرماركت
يتوفر به مسبح للكبار وللصغار وغرفة بأنشطة والعاب للاطفال ولعبة الاسكواش للكبار
وينقصه انه لا يتوفر شطاف في كل الغرف.. ونحن مسلمين وبعضنا يحضر ومعه اطفال
Dear TripAdvisor Member,
On behalf of Khalidiya Palace Rayhaan by Rotana, we would like to thank you for taking the time to convey your comments about your recent stay with us.
We are happy that you enjoyed your stay with us and were impressed with our location, recreation facilities and service.
On the other hand, allow us to highlight that all our room categories except for Premium Rooms do not have a bidet spray due to the rooms’ layout. Nevertheless, we are currently looking into the possibility of adding this feature in some of our rooms to resolve such issue.
Once again, we appreciate your feedback and we hope to see you again at the Khalidiya Palace Rayhaan by Rotana.
Yours sincerely,
Chadi Nicolas
General Manager
اقامة سيئة
خدمات بطيئة جدا
الافطار غير متنوع نفس القائمة كل يوم
كان في ضغط ع الموظفين بسبب امتلاء الفندق وعدم وجود موظفين كفاية لذلك كان خدمة بطيئة جدا ..
اقامة غير ممتعة ايدا ولن اكررها
خدمة الغرف بطيئة في استجابة الطلب
Dear TripAdvisor Member,
Thank you for taking the time to review our hotel. We endeavour to provide the best services to our guests so your feedback goes a long way in ensuring we maintain a constant high standard of service.
We regret to know that you were not satisfied with your stay with us. Please be assured that we do offer different daily menus during breakfast with a vast variety of starters, main courses, live cooking, salad buffet, dessert buffet, etc., and our selection is based on comprehensive market research amongst other 5-star hotels in the city. Therefore, we would appreciate if you can elaborate further on your feedback and let us know if there is any specific menu you have in mind and wished to have it included in our selection in order for us to address it to our chef. Nevertheless, your comment about the service has been highlighted to the team for further improvement.
Once again, thank you for your time and we are hopeful that you will give us the opportunity to better serve you in the future.
Yours sincerely,
Chadi Nicolas
General Manager
في هناك عدم احترافية في التعامل وخصوصاً في الوصول حيث عرضوا علينا غرف بخلاف ما تم الاتفاق عليها . وبعد شد وجذب وتهديد بكنسلة الدخول وعمل شيك اوت تم اخذ الغرف الي اتفقنا عليعا علماً ان وصولنا للفندق كان عند الساعة ١ مساءً ودخولنا للغرف كان عند الساعة ٦ مساءً .
Dear TripAdvisor member,
Thank you for sharing your feedback on this platform.
We are glad that your overall stay with us was satisfactory in general.
With regard to your comment, we would appreciate if you can give us more details of your booking in order for us to check and investigate on your concern.
Once again, thank you for your feedback and we look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Chadi Nicolas
General Manager
