Dear TripAdvisor Member,

On behalf of Khalidiya Palace Rayhaan by Rotana, we would like to thank you for taking the time to convey your comments about your recent stay with us.

We are happy that you enjoyed your stay with us and were impressed with our location, recreation facilities and service.

On the other hand, allow us to highlight that all our room categories except for Premium Rooms do not have a bidet spray due to the rooms’ layout. Nevertheless, we are currently looking into the possibility of adding this feature in some of our rooms to resolve such issue.

Once again, we appreciate your feedback and we hope to see you again at the Khalidiya Palace Rayhaan by Rotana.

Yours sincerely,


Chadi Nicolas
General Manager

Dear TripAdvisor Member,

Thank you for taking the time to review our hotel. We endeavour to provide the best services to our guests so your feedback goes a long way in ensuring we maintain a constant high standard of service.

We regret to know that you were not satisfied with your stay with us. Please be assured that we do offer different daily menus during breakfast with a vast variety of starters, main courses, live cooking, salad buffet, dessert buffet, etc., and our selection is based on comprehensive market research amongst other 5-star hotels in the city. Therefore, we would appreciate if you can elaborate further on your feedback and let us know if there is any specific menu you have in mind and wished to have it included in our selection in order for us to address it to our chef. Nevertheless, your comment about the service has been highlighted to the team for further improvement.

Once again, thank you for your time and we are hopeful that you will give us the opportunity to better serve you in the future.

Yours sincerely,


Chadi Nicolas
General Manager