عدم نظافة الغرف عدم وضع الكلينكس والماء وصغر حجم الغرفة رغم أنني اتصلت عند الحجز مع العلم أنني خبرتهم ع عدد الأشخاص ودفعت زيادة ورجعت رحت هناك وما كنت راضية عن السويت وخلوني اشوف غرفة اكبر عن السويت بشوي وقال لي ادا تبينها ادفعي زيادة
Dear TripAdvisor Member,
Thank you for staying with Khalidiya Palace Rayhaan by Rotana and sharing with us your recent experience.
Firstly, we would like to thank you for staying at the Khalidiya Palace Rayhaan by Rotana.
On the other hand, we have noted your comment about the room size and housekeeping service issue you encountered. In order for us to check on this, we would appreciate if you could share to us more of your details in this email: khalidiya.rayhaan@rotana.com
It is our desire to maintain and enhance our guests’ satisfaction, your details would be most helpful in this regard.
Once again, we thank you for your time and look forward to hearing back from you at your earliest convenience.
Yours sincerely,
Chadi Nicolas
General Manager
فندق رائع وجميل وحبذا فقط لو يتم تغيير اثاث الغرف بجديد مقارنه بمستوىوخدمات الفندق الجميل والاهتمام أيضا بمستى الغداء في مطعم الفندق حيث لم يكن بمستوى فخامة الفندق ومقارنة بسعر البوفيه عموما الفندق رائع بشكل عام وجميل ويستحق الإشادة به والشكر كل الشكل للمسؤولين عنه
Dear TripAdvisor Member,
We would like to thank you for taking the time to write a review of Khalidiya Palace Rayhaan by Rotana on TripAdvisor.
It is with great pleasure to know that you had a wonderful stay with us. At Khalidiya Palace Rayhaan by Rotana, we take great pleasure in not just providing the best facilities but as well as ensuring that our service comes from the heart. Therefore, we are glad you appreciated our efforts.
Thank you once again for choosing Khalidiya Palace Rayhaan by Rotana for your stay in Abu Dhabi and we look forward to welcoming you back to the hotel on your next visit.
Yours sincerely,
Chadi Nicolas
General Manager
الفندق جميل بمرافقه ولكن الأثاث في الغرف قديم ومكان الإفطار غير منظم وفيه ازعاج والإفطار غير متنوع والمسبح يغلق مبكرا والمطعم المطل على المسلح أسعاره غالية ومبالغ فيها
واعجبني المساحة الكبيرة للمسابح وألعاب الاطفال
Dear TripAdvisor Member,
Thank you for staying with us and posting your review on this platform.
We are glad that your overall stay with us was satisfactory in general.
On the other hand, we regret to know about the inconvenience you encountered during your breakfast experience. I would like to kindly inform you that our selection and prices we offer for our Food and Beverage items are competitive and in line with the other 5-star hotels in the city. Nonetheless, your comment is noted and will be considered in case of any rate related adjustments.
We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Chadi Nicolas
General Manager
الخالديه بلاس اقول عنها منتجع وجدا جميله لوقوعها على الشاطي ومسبحها الجميل ومطاعمها وخدمة مميزه من موظفي وعمال
وهناك صالة الجم البخار والسونا والجاكوزي والسونا جميلة .اشكر الفندق على توظيف عرب ليتمكن الاشخاص من الحديث والوصول للخدمة في اسرع وقت ممكن
Dear TripAdvisor Member,
Thank you very much for posting your review on this platform.
It warms our heart to know that you had a wonderful stay with us and thank you for highlighting our beach and scenery
Once again, thank you for your feedback. We can’t wait to welcome you back to Khalidiya Palace Rayhaan by Rotana for another memorable stay with us.
Yours sincerely,
Chadi Nicolas
General Manager
الفندق ممتاز من كل النوحي الموقع والخدمة والاستقبال والمساعدة خلال ال ٢٤ ساعة وجميع الخدمات متوافرة في الفندق من سعة وحجم الغرف وحوض السباحة والنادي الصحي والبحر والمواقف المتعددة والقرب من مراكز التسوق
Dear TripAdvisor Member,
Thank you for taking the time to post your review about the Khalidiya Palace Rayhaan by Rotana on TripAdvisor.
We sincerely appreciate the great comments you have shared as we take great pride in ensuring our valued guests have an unforgettable holiday as possible. Your compliments on our cleanliness and excellent colleagues’ hospitality and customer service have been shared with the team.
Once again, thank you for your feedback. We look forward to have you back with us and extend the warmest of welcomes upon your arrival.
Yours sincerely,
Chadi Nicolas
General Manager
