ارجو باعتباري زبون لريحانه منذ عدة سنوات وناصح لموظفى شركتى ان يختارون الإقامة عندكم وكذلك ضيوف الشركة ان تعالجوا الملاحظات بمهنية فان اسم الخالدية ريحانا معروف بالكفاءة والخدمة الممتازة واذا بقيتوا على وضعكم الحالي اول زبون خسرتوه
Dear TripAdvisor member,
Thank you for posting your review on this platform and it was indeed our pleasure having you as our valued guest.
We have noted that you were not fully satisfied with your stay this time and we are very interested to know more details of your experience. Therefore, we would appreciate if you could kindly elaborate further on your feedback in order for us to check and improve this area.
It is our desire to maintain and enhance our guests’ satisfaction and your additional comments would be most helpful in this regard.
Once again, we thank you for your time and look forward to hearing back from you at your earliest convenience.
Yours sincerely,
Chadi Nicolas
General Manager
والمسبح للاطفال رائع حنى للكبار. ايضا وهو على الشاطي على البحر جميل جدا الغرفه مع البلكونه والحلسه على المطله على المسبح والبحر حلو جدا جدا لم اجرب الفطور لكن المره الثانبه سوف احرب الفطور ولا ننسى السونا والجاكوري البارد والحار من اجمل الراحه
Dear TripAdvisor Member,
Thank you for posting your review on this platform and it was indeed our pleasure having you with us.
We are happy to know that you had a wonderful stay with us and thank you for highlighting our excellent service and facilities. Rest assured that your compliments have been passed on to the team.
We look forward to welcoming you back in the hotel, trusting that we could provide you with the excellent service that you truly deserve.
Yours sincerely,
Chadi Nicolas
General Manager
لقد وعدني الفندق بتعديل الغرفة ( مناسبة زواج ) و لتي لم أرى اي شي منها ، و جاء احد العاملين و قدم لي كوب واحد من العصير و بعض التمر لشخص واحد و للعلم انني مع زوجتي و طفلاي ، و بتالي سوف نتقاسم العصير لذلك رفضت العصير و لم يأتي احد يسألني لماذا رفضت العصير و هذا دليل على بخل الفندق لتقديم عصير واحد لعائلة كاملة و التي لا يقوم بها فندق صاحب ٥ نجوم . من غير المشاكل الأخرى .
Dear TripAdvisor Member,
Thank you for sharing your feedback on this platform and it was our pleasure having you as our valued guests.
We are glad that your overall stay with us was satisfactory in general.
On the other hand, we regret to know that we were not able to make your anniversary celebration extra special and we apologize for the inconvenience you encountered. Rest assured that your comments have been noted and addressed for corrective action.
It would always be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Chadi Nicolas
General Manager
النظافة العامة خبرة الموظفين القائمين على العمل في الفندق تولد شعور بالراحة مما تجعلني ارغب في البقاء مدة أطول من المدة التي قضيتها، توجد أماكن مخصصة للأطفال ليقومون بفعاليات لهم وبرامج مرحة.
موقع الفندق ممتاز و قريب من الأماكن المهمه في مدينة أبوظبي
Dear TripAdvisor Member,
Thank you for taking the time to share with us your recent experience.
We are happy to know that we were able to make your stay with us a memorable one. Thank you for highlighting our excellent colleagues’ hospitality and customer service, cleanliness and location. Rest assured that your compliments have been passed on to the team.
Once again, thank you for staying with us and we look forward to welcoming you back soon.
Yours sincerely,
Chadi Nicolas
General Manager
كانت اول زيارة لي لأبوظبي ومع العائلة الحمد لله الذي وفقنا في اختيار الفندق
كل الموظفين بصراحة مميزيين واشكر ادارتكم تم الوصول الساعة 10.30 ص واشكركم على تعاونكم وتم الدخول الساعة تقريبآ 11
توجد ملاحظات نرجو الاعتناء بهاء وخاصة لنا كمسلمين وتهم الخليجيين والعرب /
1- عدم وجود شطاف ماء داخل الحمام
2- عدم وجود سجادة صلاة مع المصحف (القرءان الكريم)
اشكركم جزيلآ على حسن التعامل والاعتناء بالنزلاء واشكركم على نظافة وتميز المكان
شكرآ شكرآ لكم
Dear TripAdvisor Member,
Thank you for staying with Khalidiya Palace Rayhaan by Rotana.
We are delighted to know that your fist visit in Abu Dhabi was enjoyable and you had a wonderful stay with us. We appreciate your flattering comments about our excellent colleagues’ hospitality and customer service, and cleanliness.
With regard to the lack of prayer mat and Quran in the room, we would like to highlight that we do provide these items upon guests’ request only.
Once again, thank you for your feedback and we look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times.
Yours sincerely,
Chadi Nicolas
General Manager
