Dear TripAdvisor member,

Thank you for posting your review on this platform and it was our pleasure having you as our valued guest.

We are happy to know that you had a wonderful stay with us and thank you for your positive comments.

We look forward to welcoming you back to Khalidiya Palace Rayhaan by Rotana soon, assuring you of our personalized service and best attention at all times.

Yours sincerely,



Chadi Nicolas
General Manager

Dear TripAdvisor member,

Thank you for posting your review on this platform and it was indeed our pleasure having you as our valued guest.

We have noted that you were not fully satisfied with your stay this time and we are very interested to know more details of your experience. Therefore, we would appreciate if you could kindly elaborate further on your feedback in order for us to check and improve this area.

It is our desire to maintain and enhance our guests’ satisfaction and your additional comments would be most helpful in this regard.

Once again, we thank you for your time and look forward to hearing back from you at your earliest convenience.

Yours sincerely,


Chadi Nicolas
General Manager

Dear TripAdvisor Member,

Thank you for posting your review on this platform and it was indeed our pleasure having you with us.

We are happy to know that you had a wonderful stay with us and thank you for highlighting our excellent service and facilities. Rest assured that your compliments have been passed on to the team.

We look forward to welcoming you back in the hotel, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


Chadi Nicolas
General Manager