الخدمه / استاف رسبشن و المدير المناوب صفر - مع انه الاقامه مب اول مره فالفندق - ابدا هذي المره ماحبيتها نهائيا صفر من 100// هذه اخر زياره بتكون لهذا الفندق - مع انه دائما انصح الاخرين بزيارة الفندق و اصدقائيالمزيد
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فندق جدا عادي لا يستاهل ان يكون 5 نجوم حيث اخذت جناح كامل الا انه غير مريح من الازعاج والاضاءة وتعامل الموظفين وغير بشوشين ..
وديكور الغرفه سيئ جدا ورائحة السرير رطوبة وتكيف جدا بارد ولا تستطيع التحكم بالحرارة
Dear 554Alshamsi,
thank you for your feedback shared on Tripadvisor.
We regret that we were not able to meet your expectations during your recent stay with us. Rest assured that your feedback will be discussed with the management team to further improve our services in the future.
That being said I hope that you would consider visiting us again in the near future to allow us to fully convince you of our services.
Yours sincerely,
Chadi Nicolas
General Manager
فندق رائع ويوفر غرفة عائلية تسع لأسرة مكونة من خمس افراد مع تراس يطل على كورنيش ابوظبى كما يتوفر شاطى خاص للفندق بالإضافة إلى المسبح ومنطقة لألعاب الاطفال.
جميع الموظفون متعاونون لجعل الرحلة اكثر سهولة واستمتاع.
Dear TripAdvisor Member,
Thank you for sharing your excellent feedback on TripAdvisor and giving us a perfect 5-star rating.
We are delighted to know that your stay with us was beyond expectations and we were able to provide you and your family a memorable experience. Thank you for your positive comments about our family friendly facilities, and colleagues’ hospitality and customer service.
It would always be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.
Yours sincerely,
Chadi Nicolas
General Manager
فندق فى غاية الروعة ،ذو موقع متميز،وهادئ، وإطلالة مميزةومستوى النظافة ممتاز والاهتمام الدورى بالتعقيم لجميع المرافق وتعامل راقى جدا من جميع الموظفين بالفندق ، لقد استمتعنا كثيرا حيث كانت تجربة ممتعة ومميزة .
Dear TripAdvisor Member,
We would like to thank you for taking the time to share your review on this platform.
It is with great pleasure to know that you had an enjoyable stay with us and were impressed with our excellent location, view, cleanliness, and colleagues’ hospitality and customer service. Your compliments have been passed on to the team.
We can’t wait to welcome you back to Khalidiya Palace Rayhaan by Rotana, assuring you of our personalized service at best attention all times.
Yours sincerely,
Chadi Nicolas
General Manager
لقد كانت زيارة الفندق وقضاء نهاية اسبوع ممتعه ولكن الفندق كان مزدحم والمصاعد كانت تاخذ وقت طويل ولكن استمتعنا في البحر . المسبح كان رائعا للاطفال وجميع الاسرة استمتعت في هذا اليوم لاكن نحن لم نستمتع في وجبة العشاء وذلك لعدم وجود خيارات ووجبات جيدة للاطفال .
Dear TripAdvisor Member,
We would like to thank you for taking the time to share your review on TripAdvisor.
It is with great pleasure to read that you and your family had a wonderful weekend getaway with us and enjoyed our pool and beach facility.
On the other hand, we regret that you were not fully satisfied with your dining experience. Allow us to highlight that we do offer a variety of menu selection and our culinary team is furthermore happy to cater to any specific food request that our guests may have.
We appreciate your feedback and look forward to welcoming you back to the hotel soon.
Yours sincerely,
Chadi Nicolas
General Manager
بما أني مجربة الفندق بأكثر من 3 مرات ف حبيت بالعيد اني احجز فيه ..وكانت اقامة مخيبة للآمال
مافي محارم بالغرفه ..طلبت عدة مرات ملاعق و شوكة ولم تصلني الا بعد اكتر من تلت ارباع الساعه ..الاستقبال ضعيف جداً
Dear TripAdvisor Member,
Thank you for taking the time to post your review on TripAdvisor and it was indeed our pleasure having you back with us.
We regret to know about the inconvenience you encountered in certain aspects of your stay and thank you for your valuable feedback as this helps us understand the areas we need to improve upon. Rest assured that your comment related to the housekeeping service has been noted and addressed for corrective action. Allow us to highlight that we do provide tissue box in the room and it’s placed inside the bathroom, however, additional tissue box can be provided upon request.
Once again, thank you for your feedback and we hope to get the opportunity to welcome you back to the hotel soon.
Yours sincerely,
Chadi Nicolas
General Manager
