Dear Ms. Huda,

Thank you for choosing Khalidiya Palace Rayhaan by Rotana during your stay in Abu Dhabi and for sharing your feedback.

As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, I regret to know that you didn’t experience the usual service in the hotel and please accept my sincere apologies for the service shortfalls that you’ve encountered during your time with us. Rest assured your comments have been addressed & handled accordingly.

We sincerely hope that this isolated experience will never deter you from visiting us again.

Furthermore, we look forward to welcoming you back here in Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with excellent service that you truly deserve.

Yours sincerely,

Chadi Nicolas
General Manager

Dear 554Alshamsi,

thank you for your feedback shared on Tripadvisor.

We regret that we were not able to meet your expectations during your recent stay with us. Rest assured that your feedback will be discussed with the management team to further improve our services in the future.

That being said I hope that you would consider visiting us again in the near future to allow us to fully convince you of our services.

Yours sincerely,

Chadi Nicolas
General Manager

Dear TripAdvisor Member,

Thank you for sharing your excellent feedback on TripAdvisor and giving us a perfect 5-star rating.

We are delighted to know that your stay with us was beyond expectations and we were able to provide you and your family a memorable experience. Thank you for your positive comments about our family friendly facilities, and colleagues’ hospitality and customer service.

It would always be our pleasure welcoming you back to Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with the excellent service that you truly deserve.

Yours sincerely,


Chadi Nicolas
General Manager