Dear Valued Guest,

Thank you for sharing your heartwarming review of the Khalidiya Palace Rayhaan by Rotana!

We are delighted to hear that you and your family enjoyed a wonderful stay at our hotel. I will share with my team how much you appreciated the service rendered by them. Likewise, your special commendation to Amr has been shared with him and he is very thankful for your kind words.

Your review is truly testament to all our efforts in making sure that valuable guests like you will have a wonderful expereince in the hotel. We are happy that we were overall able to provide a customer service well beyond your expectations and that you enjoyed every single day of your stay.

Once again thank you for your time and we look forward to welcoming you and your family back to the hotel soon for another wonderful holiday.

Yours sincerely,

Chadi Nicolas
General Manager

Dear Valued Guest,

I am pleased to read your wonderful comments regarding your recent stay with us and would like to thank you for sharing these on TripAdvisor.

It warms our heart to know that you had an amazing holiday in our hotel and that you were very satisfied with the service we have provided to you which contributed to your memorable “treasured moments”.

Your compliments about the exceptional service of Rabih, Rafif, Amr, the lifeguards particularly Isuru & Anwar, the entire pool crew, hotel’s cleanliness and our safety precautions against the spread of Covid-19 were shared with the whole team and this will surely go a long way.

Once again, thank you very much and we look forward to welcoming you back to Khalidiya Palace Rayhaan, your home in UAE.

Yours sincerely,

Chadi Nicolas
General Manager

Dear Ms. Huda,

Thank you for choosing Khalidiya Palace Rayhaan by Rotana during your stay in Abu Dhabi and for sharing your feedback.

As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, I regret to know that you didn’t experience the usual service in the hotel and please accept my sincere apologies for the service shortfalls that you’ve encountered during your time with us. Rest assured your comments have been addressed & handled accordingly.

We sincerely hope that this isolated experience will never deter you from visiting us again.

Furthermore, we look forward to welcoming you back here in Khalidiya Palace Rayhaan by Rotana, trusting that we could provide you with excellent service that you truly deserve.

Yours sincerely,

Chadi Nicolas
General Manager