Dear Mr. Mohsen,
Warm greetings and thank you for having chosen Khalidiya Palace Rayhaan by Rotana as the hotel of choice and for taking the time to share your feedback in TripAdvisor following your recent stay.
Your review is truly heart-warming and a testament to all our efforts in making sure that valuable guests like you will have a memorable stay in the hotel. I am confident that your praises will serve to motivate all of us further as we strive to provide the best possible experience to all of our guests.
Likewise, your special commendation to our colleague Youssef has been shared with him and he's very thankful for your kind words.
Once again, thank you for your time and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.
Sincerely yours,
Majd El Zyr
Executive Assistant Manager