Dear Valued Guest,
Firstly, thank you for staying with us and for taking the time to write a detailed review of our accommodations, facilities and restaurants.
I am extremely sorry to learn regarding the discomfort and inconvenience.
I have also noted your comments especially the areas where you felt needs attention. We will look into these points and action accordingly.
Nonetheless, I would like to thank you for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guest better.
We look forward to welcoming you back to Centro Al Manhal in the near future.
Yours sincerely,
William Moujaes
General Manager