Dear Mrs. Reem,

Firstly, thank you for staying with us and for taking the time to write a review of our facilities and the city.

I am extremely sorry to learn regarding the discomfort and inconvenience.

I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated.

I would like to thank you for your constructive feedback. It is truly appreciated as it will help us to serve our valued guests better.

We look forward to welcoming you back to Centro Al Manhal in the near future.

Yours sincerely,

William

Dear Mr. KhalidaE4739HE,

Thank you for taking the time to write about your personal Centro Al Manhal by Rotana experience.

I have reviewed carefully and noted your comments, especially the areas that you felt require attention.

I would like to thank you for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guests better.

We appreciate that the Centro brand may not be your preferred choice and look forward to welcoming you back to a Rotana Hotels managed property in the near future.

Best Regards

William

Dear Mr. /Ms. Humoud A,


Thank you for taking the time to write about your personal Centro Al Manhal experience.

We are pleased to know that you had enjoyed your stay with us and pleased with the service provided by the team.

Your feedback contributes tremendously in assisting us to identify areas for improvement and will definitely be shared with our colleagues.

Once again, thank you very much for taking the time for giving us your valuable feedback and we look forward to welcoming you back to Centro Al Manhal.

Yours sincerely,

William