Dear mohanads392,

Thank you for taking the time to share a review of your stay with us.

We are sorry we did not meet your expectations on this occasion and regret to hear that your stay with us was not as pleasant as we would have expected. Please be assured that all your points have been addressed with our team and we are taking the appropriate measures to address the issues and prevent future occurrence.

Thank you once again for your valuable feedback and we hope that we will have the opportunity to welcome you back again to our hotel.

With best regards,

Craig
General Manager
Yas Island Rotana & Centro Yas Island, Abu Dhabi

Dear 442assadm,

Thank you for your valuable feedback.

We're delighted to know that you've had a comfortable and enjoyable stay with us.
We appreciate your feedback and we will certainly consider the other points you raised moving forward to further enhance guests' experience.

It's great to hear you will be back and we look forward to seeing you again, soon!

With best regards,

Craig
General Manager
Yas Island Rotana & Centro Yas Island, Abu Dhabi

Dear abomazn123,

What a wonderful review, thank you!

We're delighted to hear that you fully enjoyed your stay and appreciate your comments on our hotel facilities and services.

We look forward to welcoming you back for another visit soon.

With best regards,

Craig
General Manager
Yas Island Rotana & Centro Yas Island, Abu Dhabi