Dear mansoors2018,
Thank you for your evaluation of your stay with us.
My team and I were very sorry to hear of your less than satisfactory experience at our hotel. This is surely not the impression we aim to leave on our guests and I am sorry that this was the case. We value your feedback as it greatly assists us in ensuring that we are always moving forward to make our guests experiences better.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best regards,
Craig
General Manager
Yas Island Rotana & Centro Yas Island, Abu Dhabi