Dear alkulaib_dgca,

Thank you for your kind review.

We're glad that you overall enjoyed your stay with us and it is wonderful to know that you greatly appreciate our location being next to all the exciting attraction on Yas Island.

Regarding the noise that you observed, I am happy to advise that we are in progress with the modification of our balcony doors that will significantly improve the sound proofing in the guestrooms for the utmost comfort of our guests. I am sure you will find it more convenient in your next stay with us.

We highly appreciate the recommendation and we look forward to seeing you again!

Best regards,

Craig
General Manager
Yas Island Rotana & Centro Yas Island, Abu Dhabi

Dear mansoors2018,

Thank you for your evaluation of your stay with us.

My team and I were very sorry to hear of your less than satisfactory experience at our hotel. This is surely not the impression we aim to leave on our guests and I am sorry that this was the case. We value your feedback as it greatly assists us in ensuring that we are always moving forward to make our guests experiences better.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,

Craig
General Manager
Yas Island Rotana & Centro Yas Island, Abu Dhabi