تجربة مريرة جدا ، اثاث الغرفة قديم ومتهالك ، مرتبة السرير غير قابلة للاستخدام البشري اطلاقاً حيث يمكن تحسس نوابض وحديد المرتبة بشكل واضح ويسبب الالام مبرحة ، المطبخ يحتاج إلى اعاده ترميم كاملة والثلاجة مستهلكة وغير نظيفة ، تجربة لن تتكرر اطلاقاً
Dear Valued Guest,
We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel.
Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.
We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.
Kind regards,
Haitham Khalil
Resort Director
Crowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
كل شي كان رائعا الافطار الاقامه طاقم التنظيف موظفي الاستقبال كان متعاون جدا. طاقم التنظيف متعاون الفندق نظيف جدا هادئ متعاون الاقامه جدا رائعه تم استضافتنا بكل ود كانت اقامة رائعه جدا لمدة ٤ ايام حتما ساعود مرة اخرى خياري الاول سيكون حتما ....
Dear Valued Guest,
It is truly rewarding to know that we have lived up to your expectations and glad that we succeeded in providing you a stay that left you truly satisfied. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation.
Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.
Kind regards,
Haitham Khalil
Resort Director
Crowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
احلي شي موقعه ، وشكرًا لأمي لاختيارها الشقة الواسعة، وخدمة الغرف ممتازة ومتعاونين وطيبين. ولا ننسي موظفين الاستقبال ساعدونا كثيرًا واجابوا على جميع استفساراتنا تقريبًا.
ملاحظة: عند الذهاب الى قرية WB للألعاب غلطنا بحجز تذكرة لأبنتي بعمر 4 سنوات ولكن لم تستطع اللعب !!! بسبب العمر والطول.
Dear Valued Guest
Thank you for writing your review on TripAdvisor.
We are flattered to read your compliments and delighted to hear that you were extremely pleased with the services provided by our committed staffs Crowne Plaza Yas Island. We certainly strive to deliver the highest standards of customer service to all our guests and it is truly rewarding to receive such commendation
Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.
Kind regards,
Nazik Amrani
Resort Director
Crowne Plaza and Staybridge Suites ABU DHABI - YAS ISLAND
نظافة وإطلالة وموقع ممتاز
الفندق نظيف والشقة كبيرة وواسعة والسرر مريحة
كما ان الفطور جيد
الموقع قريب من عالم فراري وبقية الأنشطة
بها بلكونة مطلة على المسبح والبحر
تحتوي على غسالة ومطبخ وثلاجة وفرن وادوات طبخ
في الشقة حمامين بحوض استحمام
المكان عائلي بجدارة
Dear Explorer28804051427,
What a great compliment, thank you!
We are thrilled that you and your family had such a great time with us and thank you for highlighting all areas that made your stay exceptional. Your kind words and flattering compliments towards our overall facilities and excellent services are a big recognition to the team. This will certainly be shared with the entire team.
We truly appreciate your awesome review and we look forward to having you and your family back again to our hotel for another enjoyable and treasured time with us!
Best regards,
Haitham Khalil
Hotel Manager
Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island
الافضل والوحيد من حيث وجود غرف فندفيه مريحه ومميزه شكرا لكم
الغرف ممتازه ومريحه
المطبخ كل الادوات موجوده
التعقيم قبل استلام الغرفه و الحقائب
قريبه من اماكن سياحيه عديده
وجود مطاعم قريبه والشاطئ
ولي عوده مرة اخرى
Dear Ahmedmmalblooshi,
Thank you for choosing Staybridge Suites Yas Island and for taking the time to share your delightful feedback.
We are glad that you had a wonderful time at our hotel and that you were pleased with the outstanding services given by our team and the facilities that we provide. A positive guest experience is what drives us to continue giving our guests a stay that they will truly remember.
We hope you do visit us again.
Best regards,
Haitham Khalil
Hotel Manager
Crowne Plaza and Staybridge Suites Abu Dhabi - Yas Island
