Dear Explorer14439099938,

Thank you very much for giving us a perfect score here on Trip Advisor!

We are incredibly happy to hear how much you enjoyed your experience. Please know that we do value both your positive and constructive feedback and are taking serious steps in order to enhance our facilities.

We look forward to welcoming you soon!

Best regards,

Kevin Dsouza
General Manager

Dear Zihossani2013,

Thank you for sharing your kind comments on Trip Advisor and pleasure to know that you liked your stay with us and also enjoyed the theme parks on the Island.

We look forward to welcoming you back again as our guest in the near future.

Kind regards,
Guido Bayley
General Manager

Dear abjldh,

We are sorry to hear that you were not completely satisfied with your recent stay at the hotel and would like to apologize if we came short of meeting your expectations on this occasion.

As guest feedback is of utmost importance to us, which immensely helps us in evaluating our service and standards delivery, I have personally shared your comments with the relevant managers for the necessary corrective actions to be taken.

We really do hope that this experience on this particular visit will not hinder you from visiting us again and that we will have the opportunity to be of service in the near future.

Kind regards,
Guido Bayley
General Manager