Dear abjldh,
We are sorry to hear that you were not completely satisfied with your recent stay at the hotel and would like to apologize if we came short of meeting your expectations on this occasion.
As guest feedback is of utmost importance to us, which immensely helps us in evaluating our service and standards delivery, I have personally shared your comments with the relevant managers for the necessary corrective actions to be taken.
We really do hope that this experience on this particular visit will not hinder you from visiting us again and that we will have the opportunity to be of service in the near future.
Kind regards,
Guido Bayley
General Manager