Dear Guest,
We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel.
Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.
We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.
Kind regards,
Bernard Dsouza
Hotel Manager