تجربة رائعه وخدمة ممتازه و طاقم الاستقبال ودود و متعاون و خصوصاً أ. حازم في الاستقبال و هذا بالاضافة الى ان الافطار كان ممتاز و متنوع و طريقة تقديمه كانت منظمة و مرضية جدا و اود ان ازكر ايضا عن رضا اسرتي عن حمام السباحة حيث انه كان كبيرا و نظيفا
Dear guest,
Thank you for your review on Trip Advisor following your visit to Park Inn Yas.
We are flattered to read your compliments and delighted to hear that you were extremely pleased with the service provided by our amazing team particularly Hazem. Customer care is indeed amongst one of our highest priorities and it is always rewarding to receive such commendation.
Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the near future.
Kind regards,
Bernard Dsouza
Hotel Manager
للاسف تجربة سيئة , بداية من الاسعار المبالغ فيها وفي نفس اللحظة اخرين لديهم نفس المميزات بقيمة اقل من نصف قيمة غرفتي
النظافة اقل من المتوقع
الافطار اقل من العادي
تجربة سيئة جدا
حمامات السباحة ضيقة ومزعجة
Dear Guest,
We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel.
Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.
We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future.
Kind regards,
Bernard Dsouza
Hotel Manager
التسجيل في خدمة الإنترنت يتطلب إدخال الاسم الأخير للنزيل، اتصلت بموظف الاستقبال لمعرفة تهجئة الاسم المسجل إذ إنه قام بتغيير تهجئة الاسم على الرغم من حجزي عن طريق التطبيق وتسجيلي لاسمي بنفسي، بعد الاتصال قاموا بتحويلي إلى شخص آخر وكأن المشكلة تحتاج إلى تدخل من مسؤول، لم يحل المشكلة ووعدني بمعاودة الاتصال بي ولم يفعل.
طلبت من موظف الاستقبال فاتورة لكنه قال أنه غير قادر على إغلاق الحجز وأنه سيقوم بإرسال الفاتورة لاحقًا إلى بريدي الإلكتروني، ولم يفعل ذلك.
Dear Guest,
We have noted your comments with regards to the service you have experienced and please be assured that this is not our usual standard of service delivery within the hotel.
Your feedback is extremely valuable to us and this has been shared with the team to ensure that the necessary actions are taken to address the shortfall.
We hope that your experience on this particular occasion will not deter you from visiting us again and that we will have an opportunity to be of service in the near future
Kind regards,
Bernard Dsouza
Hotel Manager
فندق رائع و الموظف حازم خالد متعاون جدا جدا و اطلالة الفندق جميلة يطل على غابات المانجروف الخليج العربي انصح بزيارته في يناير و فبراير حتي ابريل و ان شاء الله لنا عودة هذه ثالث اقامة لي فيه نظافة وتشطيبات رائعة، والوان زاهية مستوحاة من اقواس الطيف الجميلة فندق ياسرك بالوانه و اطلالالته
Dear 13abdullaha,
Thank you for writing your review on Trip Advisor and we are glad that you chose to stay at Park Inn Yas Island.
It is nice to note that you had an enjoyable holiday with us and we do appreciate your kind acknowledgement of the service provided by our committed staffs particularly Hazem.
Thank you for giving us an excellent rating and we look forward to welcoming you back again as our guests in the hotel.
Kind regards,
Bernard Dsouza
Hotel Manager
Thank you so much for Mr Mohamed at the reception for his Service . بكل رقي واحترام كبير متبادل بين الكاستمر والموظف محمد وانا معجب ب تعامله وشكرا ل اداره الفنادق انها وظفت شخص بكفاءه محمد وشكرا لكم على استماعكم
Dear Bofares_a,
Thank you for sharing your review on Trip Advisor.
It is a delight to know that you enjoyed your stay with us and we are happy that you were extremely pleased with the service of our amazing staff Mohamed. Customer care is indeed amongst one of our highest priorities and it is always rewarding to receive such appreciation.
Thank you for sharing your thoughts with us and we look forward to welcoming you back again as our guests in the hotel.
Kind regards,
Bernard Dsouza
Hotel Manager
