Dear Guest Omsawaf,
Thank you for taking the time to share your recent stay experience with us.
I regret to hear that we have failed to meet your expectations at this time and please allow me to express my sincerest apologies for any inconvenience that you have encountered.
We certainly empathize regarding the points you mentioned in your review and apologies for any inconvenience. This level of service will be addressed with our respective Head of Department.
We do hope that this isolated experience will not deter you from visiting us again in order to show you that we are indeed able to provide exemplary customer service to our valued guests.