Dear Habnty,

Thank you for taking the time to detail your feedback with regards to your recent stay with us and please allow me to express my sincerest apologies for any inconvenience caused. It is deeply concerning to learn about your dissatisfaction. Although it is never pleasant to read about shortcomings, we appreciate your invaluable feedback.

Rest assured that your comment has been addressed and an immediate action has been taken by our team to remedy the lapses.

We hope that you will give us the opportunity to redeem ourselves and welcome you back to our hotel.


Sincerely,

Firas Sharrouf
General Manager

Dear Valued Guest,

Thank you for your feedback. It warms my heart to know that Islam is being recognized for his great hospitality. I will definitely extend your appreciation to him and rest assured that we will always do our best to make your every stay a magnifique experience.

We look forward to your next visit.


Sincerely,

Firas Sharrouf
General Manager

Dear Valued Guest,

Thank you for your feedback. My team and I are delighted that we have exceeded your expectations and we have made you leave with a remarkable experience. I will pass on your comment to Saqib and to the rest of the team.

We hope that we can welcome you back again to the hotel soon.

Sincerely,

Firas Sharrouf
General Manager