Dear fatemayh89,
Warm greetings from Saadiyat Island!
We would like to thank you for your visit and we appreciate you taking the time to detail your recent stay at our property. Our hotel prides itself on providing Five-Star service, yet in some cases, mistakes can occur. We apologize for the experience that you encountered in various aspects, and please know that this is certainly not our standard. We are very sorry.
Rest assured, we are taking the necessary measures to do an internal follow up with our staff to ensure that all our guests have a flawless experience in the future in similar circumstances. We most certainly hope you will give us another opportunity to service you again. When that time comes, please feel free to contact our Guest Relations Manager, Ernest Zenarosa, at ernest.zenarosa@hyatt.com. We are hopeful you will give us a second chance and do look forward to welcoming you back to or beautiful resort for a more seamless stay.
Best Regards,
Doris Hecht
General Manager