Thank you for your constructive feedback.
We are certainly concerned to read about not having been able to provide a better experience during your stay. The entire team was fully cooperating with the relevant authorities as they took precautionary measures to ensure the health, well-being and safety of our guests. We are sorry that the service delivery at that stage might not have been of your entire satisfaction and we appreciate your feedback on this.
We certainly take your remarks under serious consideration and will address the issues and ensure a better service next time.
Once again I do apologize for your disappointment and we hope you'll consider another visit to our hotel.
Executive Assistant Manager
Yas Island Rotana & Centro Yas Island, Abu Dhabi