Dear Abobdallah,

Thank you for taking the time to share your feedback.

While I genuinely wish you'd had a better experience, it is feedback like this that we learn from and use to improve. We work very hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you would like to give us a chance to earn back your trust, I can assure you that we will do our utmost to give you the great hotel experience that so many of our guests have grown fond of in the last 4 decades.

Warm regards,
Bernard O'Neill
Hotel Manager

Dear Traveler43939,

Thank you for staying with us and appreciating our team.

We all look forward to welcoming you back for another fabulous stay!

Warm regards,

Yassin Mahmoud
Director of Operations