Dear Mr. Ateiah,

Thank you for sharing this wonderful review of our hotel. We are pleased to know that you experienced our genuine hospitality during your stay with us. We are looking forward to having you back again in Beach Rotana.

Kind regards,

Mathieu van Alphen
General Manager
Beach Rotana Abu Dhabi

Dear Mr. Elbanna,

Thank you for taking your time to share your review of our hotel. We are glad to know that you had a nice stay with us, and please rest assured that your comments will be looked into. We are looking forward to welcoming you back again in Beach Rotana.

Kind regards,

Mathieu van Alphen
General Manager
Beach Rotana Abu Dhabi

Dear valued Guest,

On behalf of the colleagues and the management team of Beach Rotana, thank you for sharing feedback about your recent stay with us.

After going through your comments, it is easy to see that you were not satisfied during your last stay. Your comments have been noted and please accept our sincere apologies for any inconvenience this may have caused you.

Guest feedback is for us the most important tool to measure our performance against guest expectations, and we take all feedback seriously and constructively in order to serve our guests better.

I would like to sincerely apologize that your stay was not comfortable and I do hope that you will be back and that we will be able to take better care of you on your next visit.

If there is anything else we can do for you at the moment, please do let us know.

Sincerely,

Mathieu van Alphen
General Manager
Beach Rotana Abu Dhabi