فندق راءع موقع جميل وهادئيتصل بشكل مباشر مع ابوظبي مول ومن ناحية اخرى مع الشاطىء الساحر، نظافة فخامة وخدمة عالية الجودة، طعام شهي ونوم مريح وتجربة اكثر من راءعة، جيد لزيارة العمل وكذلك للإجازة والاستمتاع وكذلك للتسوق طاقم الخدمة محترف للغاية وخدوم جدا
Dear Mr. Ateiah,
Thank you for sharing this wonderful review of our hotel. We are pleased to know that you experienced our genuine hospitality during your stay with us. We are looking forward to having you back again in Beach Rotana.
Kind regards,
Mathieu van Alphen
General Manager
Beach Rotana Abu Dhabi
موظفي الاستقبال ممتازين ويمتازون ببشاشة الوجه والترحيب العالى وكذلك خدمة الغرفة ممتازة والخدمات داخل الفندق على مستوى عال وكانت الاقامة جيدة ، ولكن الطريق المؤدى إلى الفندق يتسبب فى بعض الارباك بسبب التحويلات الجارية واتمنى ان تنتهى باسرع وقت
Dear Mr. Elbanna,
Thank you for taking your time to share your review of our hotel. We are glad to know that you had a nice stay with us, and please rest assured that your comments will be looked into. We are looking forward to welcoming you back again in Beach Rotana.
Kind regards,
Mathieu van Alphen
General Manager
Beach Rotana Abu Dhabi
وجدت حشره طائره خضراء تشبه البعوض ولاكنها اكبر في الحمام.
أبلغت رئيس الاستقبال ولتكن للأسف لم يتخذ اي اجراء
تغلبت على الحشره واحظرتها للاسقبال( تم أخذ صور للتوثيق)
هذه حشره غريبه ولاتوجد في دول الخليج، لابد من الحذر منها ومعرفه مصدرها وهل هي سامه أم لا.
Dear valued Guest,
On behalf of the colleagues and the management team of Beach Rotana, thank you for sharing feedback about your recent stay with us.
After going through your comments, it is easy to see that you were not satisfied during your last stay. Your comments have been noted and please accept our sincere apologies for any inconvenience this may have caused you.
Guest feedback is for us the most important tool to measure our performance against guest expectations, and we take all feedback seriously and constructively in order to serve our guests better.
I would like to sincerely apologize that your stay was not comfortable and I do hope that you will be back and that we will be able to take better care of you on your next visit.
If there is anything else we can do for you at the moment, please do let us know.
Sincerely,
Mathieu van Alphen
General Manager
Beach Rotana Abu Dhabi
اسوا سكن سكنته من خلال رحلاتي الى الامارات العربيه المتحده عباره عن غرفه محكمه مربعه اشبه بالصندوق لايوجد فيها اي مقومات الاطلاله رغم ان الخيارت بالنسبه الى السكن هو من الممكن الحصول على اطلاله على المدينه او البحر ولكن هذا لبس بواقع حيث لايوجد حتى شبابيك في هذا السويت
Dear valued Guest,
On behalf of the colleagues and the management team of Beach Rotana, thank you for sharing feedback about your recent stay with us.
After going through your comments, it is easy to see that you were not satisfied during your last stay. I would imagine that you felt the appropriate attention was not there and also responsiveness to your requests. Your comments have been noted and please accept our sincere apologies for any inconvenience this may have caused you.
Guest feedback is for us the most important tool to measure our performance against guest expectations, and we take all feedback seriously and constructively in order to serve our guests better.
I would like to sincerely apologize that your stay was not comfortable and I do hope that you will be back and that we will be able to take better care of you on your next visit.
If there is anything else we can do for you at the moment, please do let us know.
Sincerely,
Mathieu van Alphen
General Manager
Beach Rotana Abu Dhabi
انصح كل من يزور المدينة ان يقيم فى هذا الفندق لما سوف يراه من خدمة على كافة المستويات وحسن تعامل من الجميع سواء العاملين على النظافة وخدمة المطاعم وكذا حسن الاستقبال وحسن التعامل وتلبية الطلبات بصدر رحب يكفى الابتسامة على وجوه الجميع طوال فترة الاقامة وفى اى مكان فى الفندق
Dear Mr. Gad,
Thank you for taking the time to share your amazing review of your recent stay at our hotel. We are glad to hear that you enjoyed your stay with us and we are looking forward to welcoming you back again in Beach Rotana Abu Dhabi.
Best regards,
Mathieu van Alphen
General Manager
Beach Rotana Abu Dhabi
