Dear Valued Guest,
On behalf of the colleagues and the management team of Beach Rotana, thank you for sharing feedback about your recent stay with us.
After going through your comments, it is easy to see that you were not satisfied during your last stay. I would imagine that you felt the appropriate attention was not there and also responsiveness to your requests. Your comments have been noted and please accept our sincere apologies for any inconvenience this may have caused you.
Guest feedback is for us the most important tool to measure our performance against guest expectations, and we take all feedback seriously and constructively in order to serve our guests better.
I would like to sincerely apologize that your stay was not comfortable and I do hope that you will be back and that we will be able to take better care of you on your next visit.
If there is anything else we can do for you at the moment, please do let us know.
Beach Rotana Abu Dhabi