Dear Mr. Rashed_alzahmi,

Firstly, thank you for staying with us and for taking the time to write a review of your experience.

We are extremely sorry to learn regarding the discomfort and inconvenience.

I have also noted your comments in regards to the clarity of charges to be incurred by our guests at the reservation point. It is unfortunate your room type preference was not available at the time of check-in.

We will look into these points and strive to ensure they are not repeated in the future.

I would like to thank you again for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guest better.

We look forward to welcoming you back to Al Rawda Arjaan in the near future.

Best Regards

William

Dear Mr. Ahmed Sherif,

We are delighted to read your wonderful comments. My sincere gratitude to you for taking the time and also for your thoughtfulness. It is indeed encouraging and motivating for me and my team.

We all look forward to welcoming you back to Al Rawda Arjaan by Rotana for another memorable experience and assure you of our best attention at all times.

Best Regards

William

Dear Valued Guest,

We are delighted to read your wonderful comments and my sincere thanks to you for taking the time and also for your thoughtfulness. It is indeed encouraging and motivating for me and my team.

We all look forward to welcoming you back to Al Rawda Arjaan by Rotana for another memorable experience and assure you of our best attention at all times.

Yours sincerely,

William Moujaes
General Manager