Dear Mr. U5657lPmt,
Thank you for staying with us and for taking the time to write a detailed review of our accommodations, facilities and restaurants.
I am extremely sorry to learn regarding the discomfort and inconvenience.
I have also reviewed carefully and noted your comments, especially the areas that require attention. We will work diligently to ensure that the shortfalls are not repeated.
I would like to thank you for your constructive feedback. It is truly appreciated as it will help us to serve our valued guests better.
We look forward to welcoming you back to Al Rawda Arjaan in the near future.
Yours sincerely,
William