Dear Mr. aalshe826520,
Thank you for taking the time to write about your personal Al Rawda Arjaan experience.
At the outset, I would like to offer my sincere apologies for the inconvenience caused. We have noted your comments . Please rest assured that this matter has been addressed with the concerned department for necessary corrective measures.
We appreciate your feedback as this gives us the chance to identify the areas for improvement and we do hope that this unpleasant experience will not change your perception of us.
Thank you for your understanding and we look forward to welcoming you back to Al Rawda Arjaan in the near future.
Yours sincerely,
William