Dear BLU_SKY12,
Thank you for taking the time to review your recent visit.
I would like to take this opportunity to thank you for your time in bringing your feedback to our attention.
It will certainly direct us in our pursuit to achieve greater guest satisfaction through constant monitoring and re-evaluating of our standards in terms of product and procedure.
I do hope that this experience will not deter you from considering our hotel for your future visits and we look forward to your continued patronage.
Kind regards
Li Beirut