Dear Ali,
Greetings from Centro Capital Centre by Rotana. Thank you for your recent stay with us and for sharing your review on TripAdvisor.
We sincerely regret the inconvenience the access card may have caused you. Please be assured that we will look into the matter and resolve the problem.
Thank you for bringing this matter to our attention and for giving us the opportunity to improve further our standards. We do hope that you will consider us again for your future accommodation needs.
Kind regards,
Chadi Nicolas
General Manager