Dear Guest,

Thank you for bringing this to our attention.
We do apologize & really appreciate your feedback which will assist us to continuously strive to improve our services and facilities.
However I regret to hear about the inconvenience you had experienced with regards to the above. I am glad to hear that my colleague was able to meet you and investigate into the matter further. I hope you will consider his advice to stay at our alcohol free sister hotel Capital Centre Arjaan by Rotana next door for your future accommodation needs.
I will make sure to discuss your concern to my team and trust it will not happen again.
We do hope that you will consider us again for your future accommodation needs.

Kind regards,
Karim Nahas
General Manager

Dear Guest,

Thank you for sharing your exceptional 5 star experience At Centro Capital Centre here.
It overwhelms us to know that our valued guests have created memorable experiences from the services and hospitality we have provided. Experiences like yours inspire us to do better.
We will be looking forward for your return.

Yours sincerely,
Karim Nahas
General Manager

Dear Guest,

Thank you for choosing Centro Capital Centre as your preferred accommodation.
We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities.
However I regret to hear about the inconvenience you had experienced with regards to the parking.
I will make sure to discuss your concern to my team and take the necessary corrective actions. Trust it will not happen again.
We do hope that you will consider us again for your future accommodation needs.

Yours sincerely,
Karim Nahas
General Manager