Dear Rami A,
We wish to thank you very much for taking the time to convey your comments in Trip Advisor about your experience during your stay with us.
Please allow me to express my sincere apologies that we were not able to exceed your expectation during your stayed with us.
We would also like to apologize for the inconvenience you have encountered that you feel unpleasant and been distressed on the particular matter. Regarding prayer mat and Koran we are provide it to the guest as per request, kindly understand us that we are international hotel and we could not keep it in the room because we have European guests as well. We appreciate your feedback as this helps us understand the areas we need to strive for improvement.
Once again, we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future.
We look forward to welcoming you back to Royal Rose Hotel Abu Dhabi.
With kind regards,
George Demitry
General Manager