Dear Mr. Kholoud,
Thank you for taking the time to share your recent experience.
At Al Raha Beach Hotel, we pride ourselves in delivering the best of services and apologize that in this instance, we fell short of our guests’ expectations. Rest assured that it was not our intention to cause any inconvenience during your recent stay with us. Please do accept our sincere apologies in the way in which this has been treated.
In the meantime, we have taken note of the aspects of your stay which did not meet your expectations and will spare no efforts in striving for improvements. Thus, we appreciate all your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests like you, we will be able to do so.
Rest assured, our guests’ ultimate comfort and leisure experience remain our utmost priority.
Looking forward to the pleasure of welcoming you back at Al Raha Beach Hotel.
With my best regards,
Kamal Zayati, General Manager