Dear Mr. Mohammad,
Thank you for your recent stay with us and for the time taken sharing your review on TripAdvisor.
We sincerely regret the inconvenience the lack of amenities it may have caused you and would like to assure you that we will look into the matter for further improvement of our service. Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards.
We are looking forward to welcoming you back in the near future.
Sincerely,
Enad Tannous
General Manager