Dear Abdulla,
Thank you for your recent stay with us and for the time taken sharing your review on TripAdvisor.
We sincerely regret the inconvenience that it may have caused you and would like to assure you that we will look into the matter and resolve the problem in order to avoid this unfortunate experience from happening again. Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards.
We are looking forward to welcoming you back in the near future.
Sincerely,
Chadi Nicolas
General Manager
Capital Centre Arjaan by Rotana