Dear Guest,

Thank you for sharing your exceptional experience here on Trip Advisor.
It overwhelms us to know that our valued guests have created memorable experiences from the services and hospitality we have provided. Experiences like yours inspire us to do better.
We will be looking forward for your return.

Yours sincerely,
Karim Nahas
General Manager

Dear Guest,

Thank you for your recent stay with us and for the time taken sharing your review on TripAdvisor.
We are extremely pleased to know that you enjoyed your stay with us.
We very much look forward to welcoming you back in the near future.

Sincerely,
Karim Nahas
General Manager

Dear Guest,

Thank you for bringing this to our attention. I do apologize for any inconvenience caused & i would like to review the matter directly with you. I have ensured reviewing this with my team & following our investigation, we can assure you that there was no intrusion of your privacy. None the less, our aim is to make our guests feel secure & comfortable during their stay. Please do feel free to write to me directly with any further feedback about this on arjaan.capital@rotana.com. Look forward to hear from you.

Kind regards,
Karim Nahas
Complex General Manager