Dear Azmutairi, thank you for choosing the Biltmore Tbilisi Hotel, we are glad to see that the location of the hotel was to your liking. We have noticed that hotel was not able to meet your expectations, we are sorry to hear that you have experienced inconvenience during your stay, let us kindly inform you that relevant department has been notified. We hope to see you stay with us again!
Best regards,
E-commerce manager