Dear Hassann,

First of all I would like to thank you for taking your valuable time to share your feelings and experience about your stay at Radisson Blu Iveria Hotel.
Thank you so much for pointing out our location. We are glad that our hotel is located in the heart of the city.
We place a great emphasis on evaluating all the feedbacks we get from our beloved guests in order to improve our services day-to-day, so we can provide the dream vacations our guests deserve.
We constantly monitor our operation standards and take the necessary steps to ensure that our guest service experience is consistently high and any kind of issue is rectified without delay.
I am really sorry that the water temperature was not the one that you liked, as it is a very hot summer in Georgia, we try to make the pool a bit cooler.
Regarding the comment about the housekeeping and the table near the pool is sent to the relevant department for the future improvements.

Once again, we are very sad that you left the hotel with the impression, that we would never assume, however hope that you will give us a second chance, which allows us the opportunity to restore some faith in us and to demonstrate to you our true potential.
We are looking forward to welcome you back on your next visit to Tbilisi.
Sincerely yours,
Jordi Kuijt