Dear Mr. Omar,

Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you were accorded at our restaurant. The entire team is delighted with your feedback.

Thank you once again and we all look forward to welcoming you back soon.

Kind regards,

Russel Storey - General Manager
Royal Maxim Palace Kempinski Hotel