Dear Sir,

Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you were accorded at our restaurant. The entire team is delighted with your feedback.

Thank you once again and we all look forward to welcoming you back soon.

Kind regards,

Russel Storey - General Manager
Royal Maxim Palace Kempinski Hotel

Dear Mr. Wilson,

First and foremost, please accept our sincere apologies for the unpleasant experience you had at our restaurant.

Please allow us to thank you for your feedback and to unreservedly apologize for any dissatisfaction you felt during your recent stay at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. It is of utmost importance that we live up to our promise of maintaining our service standards & exceeding our guests’ expectations.

Thank you once again and looking forward to welcome you back.

Kind regards,

Russel Storey - General Manager
Royal Maxim Palace Kempinski Hotel

Dear Mr. Omar,

Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments about the level of service you were accorded at our restaurant. The entire team is delighted with your feedback.

Thank you once again and we all look forward to welcoming you back soon.

Kind regards,

Russel Storey - General Manager
Royal Maxim Palace Kempinski Hotel